Fix Auto Portland East, Roth & Miller Autobody - 65th Anniversary

It's not every day a business reaches 65.
So I'm proud to say my family business has done just that.
Three generations of the Eber Family have worked diligently to bring exceptional service and auto body repairs to its customers.
To celebrate this milestone, I've published an historical overview about our family business.
I hope you'll take the time to check it out and let us know what you think!
(To view full screen, click on the small square with arrows in the lower right)

65 Years of Excellence 1946 to 2011 by Camille Eber

Thanks for visiting and happy motoring,
Camille Eber

You've just been in a car accident, oh my!

If you've been in a vehicle accident the last thing you need to worry about is how the repair process is going to go. At Fix Auto Portland East (aka - Roth & Miller Autobody) we have been straightening out damaged vehicles since 1946. Call us today at 503-257-9255 or visit our website to get started on repairing yours.

Seven Steps from Crash to Completion

1. After The Accident

• First, call Fix Auto Portland East at 503-257-9255 and let’s talk about the best way to proceed with your vehicle, when an estimate should be prepared and if you’re making an insurance claim (not all insurers process claims the same way).






• If your vehicle is not safe to drive, we will schedule to have it towed to us.






• Report your claim to the responsible party’s insurance company if you’ll be using insurance to cover the damages.






• Confirm that the insurer is accepting responsibility to pay the claim.






• Provide us with the insurer’s claim number, contact name, phone and fax numbers and email address.






• Under Oregon law, no insurer can require you take your vehicle to a specific shop for repairs or an estimate.

2. You Authorize Repairs

• Tell the insurer you’ve chosen Roth & Miller for repairs. Under Oregon law, no insurer can require you take your vehicle to a specific shop for repairs or an estimate. The insurer may imply you need to get an estimate from a particular shop; you do not have to do this. You can tell the insurer to either inspect the car at your home, office or at Roth & Miller. We can help coordinate this for you.






• Provide us a copy of any insurer estimate you’ve received, or we will write an initial estimate.






• We schedule a repair date and rental car, if needed, for you.






• You sign a repair authorization with us.






• Tell us if you’ve received any payment for the repairs. All repairs must be paid before we release the car to you. We will do our best to assist you in acquiring the check from the insurer.

3. Pre-Repair

• Damaged parts are removed from the vehicle to assess any damages that could not be seen initially, and these items are reported into the insurer as a “supplement.”






• We request approval from the insurer for the supplement; this approval is needed before we can proceed (some insurers are faster than others to respond).






• Once insurer approval is received, any supplement parts are ordered.

4. Body Repair

• Once we have the supplement approved and a timeline to receive parts, we can give you a more definite timeline for completion.






• Any structural or frame damage repairs are made to factory specifications.






• Sheet metal repairs are made; welded and bolt-on panels are replaced and adjusted for fit.






• Corrosion protection is applied as necessary.






• A quality check is completed.

5. Paint Repair

• Sealers, corrosion protection and primers are applied.






• Block sanding is completed to ensure a smooth final finish.






• Masking and surface cleaning is completed.






• Paint is sprayed and baked on (most paints are a two-stage process - a color basecoat and a clearcoat).






• Paint is polished as needed to a factory-type finish.






• A quality check is completed.

6. Body Re-assembly

• Re-assembly of parts replaced or removed for repair is completed.






• Final fit and finish adjustments are made.






• Any airbag system parts are replaced and a system check is completed.






• Wheel alignment, suspension adjustments and air conditioning recharging are completed as needed.






• Any final supplement for part price changes or other repair additions or changes are reviewed with insurer for approval.






• Final paperwork - invoicing, billing, warranties - completed.

7. Post-Repair

• Vehicle is washed and vacuumed, and a final 35-point quality inspection is performed.






• Your estimator personally checks your vehicle again prior to pickup.






• We call you to let you know your vehicle is ready to pick up and confirm with you what payment(s) must be made.






• When you arrive, your estimator provides an overview of the repairs.

Although every accident and repair is unique, this is the customary process for a typical repair and insurance claim. The process for your vehicle may be different.